How we handle your data

Last updated: 4 October 2026

Vonic helps independent UK gyms turn their door-entry data into live occupancy and forecasts. This page explains what information we collect when you create an account, connect your access control system, join our waitlist, or otherwise get in touch, why we collect it, and what rights you have over it. We've kept it short and in plain English on purpose.

Who we are

Vonic is an independent, UK-based company. If you have any questions about this policy or your data, contact developer@vonic.co.

What we collect

Depending on how you use Vonic, we collect:

Account details: your gym's name, work email address, and password when you create a Vonic account. Passwords are stored securely by our authentication provider — we never see or store them in plain text.
Door-entry data: once you connect your access control system (such as Kisi), we receive entry and exit events for each branch. We use this to calculate live occupancy and hourly forecasts. We don't collect your members' names or other personal details beyond what your access control provider already shares for each door event.
Marketing preference: whether you've opted in, at signup, to receive product updates and marketing emails from us.
Waitlist and demo requests: your email address, if you join our list from the homepage.
Integration requests: the access control system you use, your work email, and any notes you add, if you ask us to build support for a new system.
Integration votes: anonymous — we record which system was voted for, not who voted for it.

We don't collect payment details, and we don't use analytics or advertising trackers on this site, so we don't collect browsing behaviour beyond what's needed to run your account and receive your form submissions.

Why we collect it

We collect this to create and run your account, calculate occupancy and forecasts for your branches, respond to support and integration requests, and improve Vonic. The legal basis for account and occupancy data is our contract with you — we need it to provide the service you've signed up for. Where we send marketing emails, the legal basis is your consent, given via the marketing checkbox at signup, which you can withdraw at any time.

Marketing communications

We'll only send you product update or marketing emails if you tick the marketing checkbox when creating your account. You can change your mind at any time — unsubscribe using the link in any marketing email, or email developer@vonic.co and we'll update your preference. Opting out of marketing emails doesn't affect the account and service emails we need to send you (like password resets or billing notices). We never sell or share your details with third parties for their own marketing.

How we store it

Account details and door-entry data are processed and stored by Supabase, our authentication and database provider, acting as our data processor. Waitlist, demo, and integration-request form submissions are processed and stored by Netlify, the platform that hosts this site, also acting as our data processor. We don't copy your data into any other third-party tool, and we don't sell or share it with advertisers.

How long we keep it

We keep your account and door-entry data for as long as your account is active, and delete it within 30 days of you asking us to close your account. We keep waitlist, demo, and integration-request submissions for 24 months, or until actioned, whichever comes first — unless you ask us to delete it sooner, in which case we will.

Cookies

This site doesn't use analytics, advertising, or tracking cookies. If you have an account, our authentication provider stores a minimal session cookie or local-storage entry so you stay logged in — nothing more.

Your rights

Under UK GDPR, you can ask us to:

tell you what data we hold about you,
correct anything that's wrong,
delete your data entirely, including closing your account, or
stop using it for any further contact, including marketing.

Email developer@vonic.co and we'll action it. You also have the right to complain to the Information Commissioner's Office (ICO) if you think we've mishandled your data.

Changes to this policy

If this policy changes, we'll update the date at the top of this page. Significant changes will be reflected here before they take effect.

Contact us

Any questions at all — developer@vonic.co.